co33 Privacy Policy —
Your Information Is Secure

This Privacy Policy ("Policy") applies to the co33 platform and all related services. It explains what information we collect when you use our website, how that information is used, who it may be shared with, and what your rights are.

co33 believes every user's privacy deserves the highest respect. We never collect your information unnecessarily and we do not sell it to third parties. We keep all your information secure through SSL encryption and modern security technology.

When you create an account and use services on co33, we collect various types of information. This information comes from two main sources: what you provide directly, and information collected automatically while you use the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (during identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers (we do not store card numbers)
• Information you provide when contacting us

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Browsing activity and session logs on the website
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

co33 uses your information only for specific and legitimate purposes. We never use your information for unrelated purposes.

2.1 Primary Use

• Creating, verifying, and managing accounts
• Processing transactions including deposits and withdrawals
• Providing bonuses, promotions, and rewards
• Providing customer service and support
• Ensuring platform security and preventing fraud
• Implementing responsible gaming policies

2.2 Secondary Use

• Analytics to improve the platform and user experience
• Complying with applicable legal obligations
• Customizing services according to your preferences
• Sending important service-related notifications

co33 gives the highest priority to the security of your information. We use industry-standard security technology to keep your information protected from unauthorized access, modification, or disclosure.

3.1 Technical Safeguards

• SSL encryption — all data transfers are secured
• Database encryption — stored information is kept in encrypted form
• Two-Factor Authentication system
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce agreements. Once that period ends, information is securely deleted.

3.3 Staff Access

Only authorized staff can access your information, and only when required for professional purposes. All staff operate under strict confidentiality agreements.

co33 may share your personal information with third parties in specific and limited circumstances. In each case, we ensure that information is shared only to the extent necessary and with appropriate protections in place.

4.1 Payment Processors

For processing deposits and withdrawals, we work with bKash, Nagad, Rocket, Upay, and bank transfer services. Only the minimum information required to complete a transaction is shared with these providers.

4.2 Technology Service Providers

Technology partners that help operate our platform — such as game providers — may access a defined amount of information. All such partners are contractually bound to comply with our strict privacy standards.

4.3 Legal Requirements

We may have a legal obligation to provide information in response to a court order, government directive, or authority request under applicable law. In such cases, we provide only the information that is required.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving co33, user information may be transferred. We will notify you in advance should this occur.

The co33 website uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the website. Used to maintain login sessions and for security.
• Functionality cookies: Help remember your preferences, such as language settings.
• Analytics cookies: Collect information about platform usage that helps us improve our services.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

co33 believes you should have full control over your own information. Your rights are described below:

6.1 Right to Access Information

You can find out at any time what information we hold about you. To receive a copy of this information, send a request to [email protected].

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

You may object to your information being processed for specific purposes, particularly in the case of marketing communications.

6.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, send an email to [email protected] or contact us via live chat. We will respond to your request as quickly as possible.

co33's services are for users aged 21 and above only. We do not knowingly collect information from minors.

Our registration process includes age verification. If we find evidence that a minor has created an account, we will immediately close that account and delete all associated information.

co33 is an international platform. In some cases, your information may be stored or processed on servers located outside Bangladesh.

For any such international transfer, we ensure that your information remains protected in accordance with the standards set out in this Policy. We only share information with countries or service providers that maintain adequate protections.

co33 may update this Privacy Policy from time to time. Changes may occur due to changes in services, legal requirements, or improvements to our privacy practices.

If any significant changes are made, we will notify you by email or through a platform notification. The most current Policy will always be available on this page, with the date of the last update shown at the top.

Continuing to use the platform after a change has been made means you are considered to have accepted the revised Policy.

If you have any concerns or complaints about your privacy, contact us directly. co33 takes every complaint seriously and works toward a prompt resolution.

Our customer service team is available 24/7 to assist you — in both Bengali and English. You can reach us via live chat or email.